Program providing funds to pay utility bills extended through Dec. 29

DALLAS – The State of Texas is providing financial assistance for utility bills to qualified, low-income homeowners and renters through the Low-Income Household Water Assistance Program (LIHWAP) and the Low-Income Home Energy Assistance Program (LIHEAP).

The Texas Utility Help program, initially set to close Sept. 30, has been extended to Dec. 29, 2023.  Eligible expenses include electricity, gas, propane, water and wastewater fees.

Dallas Water Utilities (DWU) partnered with the State of Texas and Dallas County on the programs administered by the Texas Department of Housing and Community Affairs (TDHCA). Qualified customer accounts may receive payments up to the total amount due to avoid disconnection, to reconnect service or to pay a current or future bill.

The State of Texas launched Texas Utility Help for low-income homeowners and renters to apply for financial assistance for utility bills under these programs. Customers may apply at texasutilityhelp.com or by calling (855) 566-2057, Monday through Friday from 8 a.m. to 6 p.m. Assistance is available in multiple languages.

“We encourage customers in need to apply,” said Alex Land, Assistant Director of Dallas Water Utilities. “These programs offer free money assisting qualifying customers with their utility bills.”

DWU continues to encourage customers to call DWU Customer Service at 214-651-1441, Monday through Friday from 8 a.m. to 5 p.m. to set up a payment plan to avoid late fees and water disconnection. Staff is available to assist DWU customers with developing a payment plan that fits their budget. Our goal is to help customers to maintain this essential service and help in any way possible during this period of hot temperatures and low precipitation.